In any learning environment, students should have a clear understanding of what the tutor and the COLLEGE expects from them, as well as what they can expect from the tutor and the COLLEGE.

Credit for previous studies
Should a student believe that he/she has already acquired credits, at a different educational institution, for subjects which form part of a course for which she/he wishes to register, such student shall contact the COLLEGE with a full motivation and the

COLLEGE shall consider such student’s application for such credits. The College’s decision in this regard will be communicated to the relevant student in writing but its decision shall notwithstanding be final and binding and shall not be subject to appeal or review.

Software Standards Policies
As a result of the fact that it is imperative that students can follow the lessons properly and communicate with the tutor and the administration, it is important to establish standards that delimit the software required to participate in this course.

IT Hardware and Software

• All students will need access to a reliable computer with an internet connection (preferably broadband or cable), and their own personal e-mail address.
• You are responsible for the proper functioning of your computer; a malfunctioning computer is no valid excuse for submitting late work!
• You should have the following Microsoft software installed on such computer: Microsoft Word, Windows Media Player, PowerPoint (optional) and Excel (optional)
  
  

IT Skills:

• It is assumed that students who wish to follow an e-learning course have an adequate amount of experience to work on a computer
• students should be able to use their email and word processing package
• they should be able to navigate their way around a website
• be able to down load and install software programs.

Communication system policies:
(the system by which e-mails, assignments, queries, registration forms, tutor application forms, comments etc are sent and received)

• Whilst every effort is made to ensure that our communication system is free from defect, we do not accept responsibility for any damage to, or loss of data on, your computer system, network or server that results from the use of any of our materials or those licensed from any third parties.
• Any advice or guidance given by the COLLEGE relating to any aspect of the communication system or its use is followed at the student's own risk.
• Sending materials:
  This will be done mostly via the e-learning platform or by email. Virtually all communication between tutor and student will take place via the internet. Students should make a copy of all materials sent via the internet, as the COLLEGE accepts no responsibility for the loss of any such material. 
• E-Mail Policies
  E-learning tutors routinely report being overwhelmed by the need to answer numerous e-mails they receive from students. Please ensure that you have a legitimate need before you send emails to tutors. Further details will be made available to students in the Introduction document.

Assignment and Essays Policies
Clear guidelines governing written work like assignments or essays are very important, in part because they reduce student frustration when preparing assignments and also because they can reduce the amount of e-mail students will send tutors asking for clarification. This will be made available to students in the Introduction document.

Student Privacy Policies
Privacy policies and related procedures protect a student’s legal right to privacy and confidentiality. We are committed to respecting your privacy and protecting any information provided by you. Further details will be made available to students in the Introduction document.

Intellectual Property Rights Policy

• The Internet makes it very easy to obtain and use work created by others, hence easy to violate their rights to this work.
• When students unfairly use materials created by others in e-learning assignments, essays or projects they are guilty of plagiarism. This applies to any and all sources they use
• All the materials that form part of this course, together with the announcements posted and words in electronic discussions and email remain the intellectual property of the COLLEGE, not to students who might wish to use them.
• course materials are for class purposes only and cannot be distributed to others without violating the intellectual property rights and/or the privacy rights of the owners of these materials, whether the course tutor, students in the course, or those who created outside sources of information.
  
  

Examinations Policy
In keeping with our policy of wishing to produce serious students, and because of accreditation requirements, students following longer courses will write exams periodically. It is likely that some exams may be done via the platform. Because the majority of our students do so by e-learning this COLLEGE also follows the trusted Proctor system.

What is a Proctored exam?
A proctored exam is one that is overseen by an impartial individual (called a proctor) who monitors or supervises a student while he or she is taking an exam. The proctor ensures the security and integrity of the exam process. Further details will be made available to students in the Introduction document.

Student Code of Conduct Policies

This code of conduct is established to ensure that students have a clear understanding of what their tutor and fellow students expect of their conduct in this class. Further details will be made available to students in the Introduction document.

Legal issues

• General:
  Students are advised to read all of these Policies carefully. All Policies are included in detail in the aforesaid Introduction document, which students are required to ‘sign’ upon registration and this indicates that such a student has agreed to these Policies becoming the effective terms and conditions of the resulting agreement between the student and the COLLEGE. No separate agreement or contract will be signed between the parties, except where such a separate document, letter or e-mail clearly indicates that it is intended to be read in conjunction with these Policies, in which event such document shall give the student the right and obligation to accept or reject such amended conditions in writing.
  
  It may be necessary to amend these Policies from time to time; students are therefore cautioned to re-visit these pages from time to time.
  
  
• Use of the website and course materials
  The COLLEGE and the COLLEGE materials and any materials licensed from third parties are limited to non-commercial, personal use. No material may be copied, reproduced, re-published, uploaded, posted, transmitted or distributed in any way. Any such use constitutes an infringement of copyright and other intellectual property rights. The website must not be used to transmit any material which may damage, or allow unauthorised access to, the website.
  
  
• Payment of fees:
  Cooling-off period:
  The COLLEGE has instituted a cooling-off period of 7 weekdays. (No fees need be paid until this period has lapsed). In the event of a student deciding, within 7 (seven) weekdays from the date of signature of the Student Registration Form, to cancel his/her registration, he/she shall do so in writing, which decision will be communicated to the COLLEGE in writing.
   
  
• Trade Marks
  The name of the COLLEGE and its domain name, as reflected on this web site, are the property of the COLLEGE. These marks may not be used in any way without the prior written permission of the COLLEGE.
  
  
• Responsibilities
  When a course is purchased, the COLLEGE agrees to provide the following goods and services: 
  • course materials which we believe are suitable for their purpose
  • personal tuition in the form of responses to tutor-marked assignments and answers to queries relating to lessons in the course materials.
  • Where relevant, and depending on the course, tutors may also hold direct person-to-person classes, practicums, work shops and conduct Field Trips. In such cases the course description or the instructions relating to such specific courses, will clearly indicate the COLLEGE’S responsibilities.

Limitations
The purchase of a course does not imply any guarantee of exam success, entrance to university or any other educational establishment, professional advancement, employment possibilities or any other particular result. 

Tutors' comments and marks are offered in good faith but cannot be taken as a prediction of examination grades. 

The COLLEGE cannot and does not accept responsibility for entering students for exams or for ensuring that any coursework required is completed.

Acceptance of Students
Students under the age of 18 years may be considered for registration provided they have had a good, general education up to at least GCSE standard (UK), or equivalent standard, and have the additional support and guidance of an adult at home or at school.
The COLLEGE reserves the right to decline the application of any student, regardless of age.

Course Duration
Students following courses are expected to complete their courses within the stipulated time frame. However, should students find that they are unable to complete the course within this time limit and provided they contact the COLLEGE to request an extension, the COLLEGE shall then decide whether to grant such an extension, and this may also depend on the reasons advanced by the student for such a request. The decision of the COLLEGE regarding the extension of such time shall be final and binding. In the event of a positive decision tutor support will be made available for up to six extra months.

Termination
If any student fails to comply with any of these Policies, or to hand in or complete any assignment, essay or other project set by a tutor, within the time frame stipulated by such tutor, and continue to neglect to do so after at least 2x emailed requests to do so by such tutor or the COLLEGE, such student’s registration may be cancelled.


The COLLEGE reserves the right to cancel a student’s registration if he/she has made no contact with the COLLEGE for 3 months or longer and has not responded to at least 2 e-mailed requests for information sent to the e-mail address the COLLEGE have on record for such student.

Jurisdiction
This agreement shall be governed and interpreted in all respects in accordance with the Laws of Belgium.